As I am sure you know, I had a little issue with Delta a couple days ago. I was upset about it and, gathering from all of your comments to me through Twitter, Facebook and the blog, you were all a little steamed as well.
Here is what happened after the blog was made public (please note: I am someone who, when gets going, REALLY gets going)….
- On Monday, I sent it directly to their Twitter account, their Delta Assist Twitter account, I emailed them off their comments section on their website and their comments section from the CEO’s section of their website.
- On Tuesday, I received an email from Delta saying that the CEO’s, Richard H. Anderson, personal secretary would be calling very soon and they were upset with what occurred.
- Later Tuesday, Delta’s CEO’s personal secretary called me (trust me, you could tell this was the head man’s right hand assistant on the horn), left me a message and gave me here direct line to call back. I called back and here is what happened…
- Richard had read the blog through my emails and was very disturbed with what had occurred. The secretary then proceeded to say Richard wanted to pay me back for the baggage fees for the retired soldier (I said a very nice gesture but, instead, donate that money to the Wounded Warrior Project)
- I found out that although, it is true, they don’t offer retired servicemen/servicewomen free bags, the check-in staff at every airport has the right to make a judgment call to offer free luggage and “this was the biggest no-brainer of all time“
- They do offer currently serving servicemen/servicewomen free bags AND UP TO EIGHT family members, flying with them, to have free baggage as well. I thought that was pretty darn impressive.
- Richard was moved by the blog and is very, very sorry this had occurred and they would be contacting their agents throughout the country to let them know how to handle this from now on, that they do have a judgement call and to use a bit more common sense.
All in all, even though I am upset the original incident occurred, I am very impressed with how Delta, and especially Richard H. Anderson, stepped up in the end.
Side Note: Don’t let anyone ever tell you one person can’t get something done.Double Side Note: I, in no way, feel this was a one man situation and, I KNOW, many, many members of the Rubio Long Snapping family made the final outcome of the situation, a reality. Thank you.
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